We're always available to help you Support
Lets us know if we have missed anything Frequently Asked Questions (FAQs)
There are 2 reasons why your registration is not being accepted:
- The email id you are using is already registered in which case you need to click on forgot password and reset your password
2.The password you are setting is not as per the specifications: 8 characters , atleast 1 uppercase and 1 numeric or special character
Once you have logged in to the app, Click on the “Add Shoot” button to start a shoot. You will need to select a product category in ” Shoot Setup”
Incase the product category you which to shoot is not there, please select “Other Category” and shoot your product there. You will see grid lines to guide you on how to best frame your product for the shoot. Also, please send a request to firstname.lastname@example.org and we will add your product overlays for your next photoshoot.
Should your marketplace not be there, please raise a request to email@example.com with Subject: Add a Marketplace
Our team will configure your choice of marketplace(s) within 48 hours and revert with an email update
You do not need to shoot the images again. The files will also be available in your image gallery. You can select them from there and email them to firstname.lastname@example.org with subject: Images not Uploading
Our team will ensure your images are processed and shared back at the earliest
Ready to use images will be sent to your registred email id.
By default our system generates JPG files and also provides PNGs at no additional cost. Should you need any other formats like PSD or TIFF files, please get in touch with the support team.
Please go back to your shoot and confirm that you have clicked on “Finish Shoot”
Please get in touch with us on chat or email email@example.com with subject: Feedback on Images
You can highlight the issues in the images and we will be happy to make the amendments for you at the earliest.
Ofcourse! We’d be happy to resend your images to us. Please email us at firstname.lastname@example.org with subject: Lost Images
Do mention the date of shoot and we will resend your images right away. Infact, what makes DoMyShoot unique is that you never have to worry about losing your images as they are safely stored with us